When it comes to online offerings and masterclasses, misaligned expectations can often be created when we don’t clearly lay out terms and conditions. This results in confusion when it comes to requests for refunds, participants wanting more time to access content and failed recurring payments. That's why setting boundaries and communicating them through tailored Ts & Cs is so important.

You may be surprised at how much people pay attention to what they’re signing up to. Whether it’s a program, course or mastermind, prospective clients look for assurance that they’re safe to sign up or hit subscribe. Being clear that you prioritise your legal obligations and comply with consumer law will show that you’re a professional and someone who can be trusted. One way to communicate this is by tailoring your terms and conditions to be consistent with your language and branding.

A lot of the work I do with my clients is strategic in nature and one of the things I ask them early on is what they stand for in business. When it comes to deciding where to invest in your business, there is a lot of noise out there about what you should be doing. That’s why it’s critical to understand what you stand for so that you can make informed, sustainable decisions that align with you and your business.

In today’s episode, I’m getting personal. I wanted to share with you more about my own career journey, in hopes of inspiring anyone looking to uplevel or take that next step forward. I encourage you to join me as I run through what got me started and what really drives me in my business.

As a small business owner, the idea of being sued can be daunting. The legal process is complex and overwhelming, and the potential consequences can be significant. That's why it's important to understand what actually happens when you're sued, and how to minimise the risk of ending up in court.

As the end of the financial year approaches, it's the perfect time to review your existing documents, agreements, processes, and systems to ensure that your business is set up for success in the new financial year.

Something I’ve seen a lot is when business owners make decisions based on cost as opposed to quality and what will really meet the needs of their business. Unfortunately, this often costs more in the long run, both financially and, in some cases, in reputation.

Legal services are an essential part of running a business but understanding how lawyers charge for their services and knowing what to watch out for can save you some headaches (and money) down the line. So, I’m here to help you unravel the mysteries of lawyer fees together.

Clients sometimes reach out to me for support when they’ve come to realise that they need to cut a client loose. This is a reality for every small business owner and, although it might feel awkward and stressful, there is a way to let go of clients in a clear, professional way which doesn’t leave your business exposed and which won’t leave a client unduly impacted or at a disadvantage. In this episode, I’m sharing my recommendations for how to approach this situation and some clear and concise steps you can take if you need to let a client go.

In this episode, I emphasise the importance of having crystal clear communication across all of your touchpoints consistently. Ensuring that clients are clear on what you stand for and how you can help them from the get go is crucial in ensuring a positive experience for everyone involved.

Standing out is often heard in the context of business coaches, niching, and strategy. However, there's a really valuable way that you can use your legal documents, combined with solid processes and systems, to stand out. I explain how your legal documents provide a great deal of power when it comes to standing out from the crowd and can act as an important point of difference between you and your competitors.

Today I’m going to talk about something that is all over social media at the moment and has been coming up frequently when I talk with my clients and business friends. And that is, who owns the copyright if I use Chat GPT?

Today I shed a light on what a business lawyer does, the approach I take as a business lawyer and the things I don’t do. I run through examples of what can come up for small businesses and the role that a business lawyer plays in helping to resolve those pain points. I also explain my approach to setting businesses up with preventative steps to ensure they avoid situations where they need to call a litigation or dispute resolution lawyer.

Today I’m talking about a game changing strategy that I’ve been using in my business which is my rinse and repeat approach. This is also something that I’ve also been sharing with my clients to help them ditch the overwhelm and bring back a sense of calm into their business. In this episode, I’m sharing exactly what the rinse and repeat approach is, why I use it in my business and the amazing benefits it brings.

Over the past 20 years in my career as a lawyer, I’ve had the honour of supporting small business owners. One thing I have said time and time again is that prevention is better than cure because most of what I saw in my years working in litigation and dispute resolution could have been avoided. In this episode, I’m sharing 5 red flags to look out for in business which alert us to the fact that something is not right in business.

I believe that having authenticity and being anchored to your ‘why’ in business is vital, and today I’m excited to have a conversation on how this translates to your content. I chat with Mel Daniels, a content strategist and speaker who shares her wisdom on bringing more of yourself to your content.

Today I’m sharing 3 key factors that I see consistently in the businesses that come through challenging seasons. With these 3 core elements in place, you’ll be able to go through the rock seasons and bounce back with a real zing in your step. 

In today's episode, I want to shine a light on three of the most common legal issues that I see affecting Australian business owners: risk mitigation, legal documents, and systems and processes. They might sound simple, but these are really important issues that if not addressed, can have an enormous negative impact on businesses.

I’m excited today to be joined by my very own copywriter, Rachel Rennie from Frankly Write, to discuss the importance of words in business and how to navigate the topic everyone is talking about now - ChatGPT. 

As a copywriter, Rachel interacts with words on a daily basis. Her job is to craft compelling messages that engage audiences and motivate them to take action. Rachel takes us through how she creatively uses words in her copy to help sell products online without the icky feeling of being pushy or salesy.

One of my favourite topics to talk about is the Australian Consumer Law and it’s a topic that a lot of small business owners ask me about. What exactly is it and does it apply to me? So, today I’m demystifying the Australian Consumer Law because it’s very likely that you’re asking some similar questions.