Owners of e-commerce businesses need to be clear on their obligations under the Australian Consumer Law (ACL). We’re empowered, future-thinking business owners now, and we don’t rely on templates. What do I have to do if a client wants a refund? This is one of the most common questions I am asked by e-commerce business owners. So let’s get clear on what the ACL says about a business’ obligations when this happens.

Creative professionals face unique risks—your business structure is your first defence. Learn how limited liability can protect your work and your personal assets.

Nobody wants their business plans or ideas stolen. But sometimes you need to disclose information to other parties in order to keep things moving forward. Luckily, Australian business law has your back here! You can use an NDA to prevent people from sharing or using information that could cost your business in the long-term.

If you think of your website as a member of your team, their role would be fairly extensive. They’d be one of those all-rounder “unicorns” that we see described in many a small business job ad. Marketing, copywriting, design, conversion, sales—the list goes on. And just like a member of your team, your website needs to comply with Australian Business Law. It might sound intimidating, but it’s how we keep our website, our customers, and our business itself, safe.

We know launch creation is hard work, and it’s important to see payoff! The key to keeping your hard-won knowledge and those profits secure include protecting your business with solid Ts and Cs - and makes getting paid much easier!

If you are selling your e-commerce business, there are steps you can take to help maximise the value. The process can be daunting as there is a lot to know in terms of what legal requirements you need to meet! Learn tips on how to set yourself up for the best result when you engage small business consulting advice early on, by talking to your business lawyer and accountant.

When it comes to emails, your business' tone and structure are vital to building long-term sustainable relationships with clients. In emails, the tone is the attitude you want to present to the recipient. Your email tone can convey many attitudes, such as professionalism, friendliness, or optimism. Being clear in your business values and your brand voice is essential when you are building relationships online.

Navigating through challenging times takes time and energy and will likely cause stress. Knowing that you don’t have to go it alone is essential. Having a relationship with your small business lawyer means you can reach out and your lawyer knows you, knows your business, and will be able to dive in and understand the issue quickly, so they can provide you with advice that is designed to help you resolve any issues without incurring unnecessary costly fees.

The topic of climate change and the implications for business owners has been coming up a lot since the recent federal election here in Australia. In the lead up to the election you may have heard talk about carbon and emissions taxes and wondered how this might affect you and your business. We are diving in here to explain what you need to know, and what may be helpful for you as a small business owner.

Having the right business structure is important for the operation of your business; for the future growth and direction of your business; for asset protection, and for tax reasons (we don’t talk tax though, so that’s one for you to raise with your accountant!). It’s important for small business owners to understand their options when it comes to business structures and to know what can happen in practical terms when they don't have the right business structure for their business.

When it comes to running a small business, there is so much business owners need to know and do. From developing and growing the business’ offerings; building and maintaining client relationships; marketing; growing the team, and managing cash flow.

When it comes to what small business owners can do to protect their businesses? What do small business owners need to know, and need to do, to get their ducks in a row and protect the business they’re building?